How can we help?
Find answers about orders, payments, shipping, returns, and more.
TOPICS
- All Topics
- About Do Not Wish
- Accounts & access
- Orders & checkout
- Shipping & delivery
- Duties & taxes
- Payments
- Returns & refunds
- Legal & compliance
About Do Not Wish
What is Do Not Wish?
Do Not Wish is a circular retail marketplace designed to make premium goods more accessible while supporting the redistribution of excess and underutilized inventory. Through our marketplace, customers can access curated products across fashion, beauty, lifestyle, home, and other emerging categories from participating brands, retailers, boutiques, suppliers, and marketplace Partners. Do Not Wish is built around responsible commerce, intentional discovery, and measurable impact — helping redirect products back into consumer circulation rather than allowing valuable inventory to remain idle, be destroyed, or go to waste.
Are products sold through Do Not Wish authentic?
Do Not Wish works with verified brands, retailers, boutiques, and marketplace Partners and maintains marketplace standards designed to prohibit counterfeit products from being offered through the Services.
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– Marketplace Partner standards
– Reporting a product concern
How will my order be packaged?
Orders are packaged in accordance with applicable fulfillment, operational, and Partner requirements. Where available, original designer packaging, branded boxes, dust bags, or related accessories provided by the applicable Partner may be included.
Accounts & Access
Do I need an account to place an order?
No. Orders may be placed as a guest using a valid email address. Creating an account provides access to enhanced marketplace functionality and account-management features.
What does a Do Not Wish account provide?
Creating an account provides access to enhanced marketplace functionality and account-management features, which may include: • order history and shipment tracking; • saved addresses and checkout preferences; • returns management tools; • saved products and recently viewed items; • communication preferences; and • access to marketplace updates, editorial content, and promotional communications.
I’ve forgotten my password. What should I do?
Select Forgot your password on the Sign In page and enter your email address. A password reset link will be sent to the associated email address.
How do I manage my email preferences?
Email preferences can be managed through your account settings at any time.
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– How can I delete my account?
– I cannot log in. What should I do?
Discovering Products
How do I explore the marketplace?
Products can be discovered through category and brand navigation, search, curated editorial selections, and personalized recommendations where available. Filtering by size, category, price, and other attributes is supported on applicable product listing pages.
How do I find product details?
Each product page includes available sizes and colors, a product description, material composition, and condition notes where applicable. Detailed measurements, fit information, and size conversion guidance are available where provided by the applicable Partner.
Can I reserve an item?
Products displayed through the marketplace remain subject to real-time availability and are not reserved through viewing, saving, or account activity. Inventory continues circulating across participating marketplace channels until checkout is completed and an order is accepted for processing.
Will an out-of-stock item return?
Inventory availability across the marketplace is subject to Partner allocations, redistribution activity, and fulfillment updates. Where available, notification features may allow users to follow specific products or receive updates on inventory changes through applicable account tools.
Orders & Checkout
How do I place an order?
Select your desired item, choose applicable size and color options, and add the product to your bag. When ready, proceed to checkout through the applicable order interface, provide a delivery address and payment method, review your order, and confirm your purchase.
An order confirmation will be sent to the email address provided at checkout. This confirmation serves as your invoice and includes your order number. A shipment confirmation containing tracking information will be sent once your order is dispatched.
Orders containing items fulfilled by multiple Partners may generate separate shipment confirmations and tracking references.
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– Can I change my order?
– Can I combine multiple orders into one shipment?
Can I get order support by phone?
Customer Care may assist eligible users with order-related support, account assistance, and marketplace inquiries through available support channels.
What is the order processing window?
Orders are processed within standard operational processing windows; however, timelines vary depending on inventory verification, Partner fulfillment structures, payment authorization, marketplace activity, shipment preparation, and operational requirements.
Can I cancel or modify my order?
Orders may be modified or canceled prior to fulfillment processing or shipment preparation. Once an order has entered the fulfillment or shipment phase, modification and cancellation may no longer be available and the order becomes subject to our Return Policy. To request a modification or cancellation, access your order through the applicable order management interface within your account, select the relevant order, and submit your request. Users without an account should contact Customer Care directly. For pre-order items, cancellation availability is subject to the policies of the applicable Partner. Where an order has already been prepared, cancellation is no longer available, but a return may be initiated following delivery.
How do I check my order status?
Order status can be accessed through the order management interface within your account. Orders progress through the following stages:
Received: Your order has been placed and is queued for processing.
In progress: Payment has been authorized and your order is being prepared for fulfillment.
Shipped: Your order has been dispatched and a tracking reference has been assigned.
Order status can also be accessed without an account through the applicable order tracking interface using your order number and email address.
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– Where is my order?
– I have not received a confirmation email. What should I do?
Where can I find my invoice?
Your invoice is included in the shipment confirmation email sent when your order is dispatched. Invoices are also accessible through the order management interface within your account.
Invoices cannot be modified once issued. Where a customs invoice is required for a return, it will be included with the applicable shipment documentation.
The items and prices on your invoice must match the contents of your package to avoid customs or export delays.
How do I place an order?
Select your desired item, choose applicable size and color options, and add the product to your bag. When ready, proceed to checkout through the applicable order interface, provide a delivery address and payment method, review your order, and confirm your purchase.
An order confirmation will be sent to the email address provided at checkout. This confirmation serves as your invoice and includes your order number. A shipment confirmation containing tracking information will be sent once your order is dispatched.
Orders containing items fulfilled by multiple Partners may generate separate shipment confirmations and tracking references.
RELATED ARTICLES
– Can I change my order?
– Can I combine multiple orders into one shipment?
Can I get order support by phone?
Customer Care may assist eligible users with order-related support, account assistance, and marketplace inquiries through available support channels.
What is the order processing window?
Orders are processed within standard operational processing windows; however, timelines vary depending on inventory verification, Partner fulfillment structures, payment authorization, marketplace activity, shipment preparation, and operational requirements.
Can I cancel or modify my order?
Orders may be modified or canceled prior to fulfillment processing or shipment preparation. Once an order has entered the fulfillment or shipment phase, modification and cancellation may no longer be available and the order becomes subject to our Return Policy. To request a modification or cancellation, access your order through the applicable order management interface within your account, select the relevant order, and submit your request. Users without an account should contact Customer Care directly. For pre-order items, cancellation availability is subject to the policies of the applicable Partner. Where an order has already been prepared, cancellation is no longer available, but a return may be initiated following delivery.
How do I check my order status?
Order status can be accessed through the order management interface within your account. Orders progress through the following stages:
Received: Your order has been placed and is queued for processing.
In progress: Payment has been authorized and your order is being prepared for fulfillment.
Shipped: Your order has been dispatched and a tracking reference has been assigned.
Order status can also be accessed without an account through the applicable order tracking interface using your order number and email address.
RELATED ARTICLES
– Where is my order?
– I have not received a confirmation email. What should I do?
Where can I find my invoice?
Your invoice is included in the shipment confirmation email sent when your order is dispatched. Invoices are also accessible through the order management interface within your account.
Invoices cannot be modified once issued. Where a customs invoice is required for a return, it will be included with the applicable shipment documentation.
The items and prices on your invoice must match the contents of your package to avoid customs or export delays.